2017 Conference Sponsors / Exhibitors

Let’s work together to transform the way you serve your social, mobile customers It’s time to put humanity back in the contact center. As legacy channels scaled, so did customer irritation, robotic responses and wait times. Today’s consumers no longer require just resolution, but also meaningful conversations, on the most demanding social and mobile channels. Conversocial applies the disciplines of contact center efficiency with the unique dynamics of social customer engagement to enable Humanity @ Scale. We continuously innovate to help our clients turn unstructured, chaotic signals into organized, meaningful channels.

The Global Repair Group is a national repair group primarily focusing on the repair of mobility equipment damaged by airlines throughout the United States. Our mission is to be the leading national provider of mobility repair services throughout the United States. The Global Repair Group provides a turnkey solution to airlines allowing the airlines have one national provider to complete any damages to mobility equipment that occur as a result of transport.

Sparkcentral is an Enterprise Customer Service platform, and a 2016 CODiE Award winner for Best Customer Service Solution. Customer-obsessed airlines use Sparkcentral to manage and resolve customer service interactions over social and mobile channels in a simple, streamlined and scalable way. With the fastest routing and prioritization technology in the business, as well as innovative workflow optimization and reporting tools, Sparkcentral helps global brands like Delta Air Lines, JetBlue, Emirates, Aeromexico, WestJet, Virgin Australia and more deliver effortless customer service experiences and drive brand loyalty.

ViaSat Inc. (NASDAQ: VSAT) is a global provider of satellite broadband and wireless services, infrastructure, and technology. We securely connect consumers, businesses, governments, and military to the internet — anywhere in the world.

We recognized the emerging reality of increasingly sophisticated consumers and the need for business to up its consumer relations game. As the consumer became king, the CRM market was stuck in a business-to-business box. We stepped in to provide consumer care contact centers with a truly innovative CRM software focused on their needs, rather than forcing sales automation tools into customer service roles.